The Trustee for Agile Support Services Trust (ABN 63 812 958 859), trading as Agile Support Services, sells downloadable and streaming digital products (e.g. templates, e‑books, webinars, training courses). These Terms apply to all purchases made on www.agiless.com.au
By placing an order, you agree to these Terms and our Privacy Policy. Contracts can be formed electronically (including via “I agree” buttons and checkouts). Electronic records, signatures and notices are valid where the recipient consents and the method is reliable and appropriate in the circumstances.
Delivery: Digital products are delivered by download link, streaming access, or account access immediately after payment (or within the stated timeframe).
Compatibility: Please check listed system or software requirements before purchase.
Access window: State how long customers retain access (e.g., perpetual download + 12 months streaming). Once a digital product has been downloaded or access has been provided, you are responsible for storing the product securely. We recommend backing up your files. Any re‑download access is provided at our discretion unless otherwise required by law.
On full payment, we grant you a non‑exclusive, non‑transferable licence to use the digital product for your personal (or one business) use as described on the product page. You must not resell, share, upload, or redistribute our content, or remove attribution or copyright notices.
All prices are in AUD and include GST where applicable.
We accept [payment methods]. You authorise us (or our payment processor) to charge the total order amount. If your payment is reversed or charged back, we may suspend access until the matter is resolved.
Some products are offered on a subscription basis. We’ll clearly disclose the billing frequency, price (including any introductory pricing), renewal date, and how to cancel before you sign up. Subscriptions auto‑renew until you cancel through your account or by contacting us. We’ll send a reminder before renewal where required or as a matter of good practice.
We respect your rights under the Australian Consumer Law. For digital products, you’re entitled to remedies if there’s a major failure (e.g., the product is not as described or can’t be used for its normal purpose). Depending on the issue, remedies may include a refund, replacement or repair/fix.
Refunds / Change of Mind: By completing your purchase, you acknowledge that supply of the digital product begins immediately after payment. Because access to digital content is provided immediately, we generally don’t offer refunds for change of mind, accidental purchase, or if you fail to meet stated compatibility requirements except where required under the Australian Consumer Law. We will do our best to help you troubleshoot reasonable download or access issues.
Support: We provide support via admin@agiless.com.au. We’ll use reasonable efforts to keep download/streaming services available, but downtime may occur (e.g., maintenance, third‑party outages).
Nothing in these Terms limits your rights or our obligations under the Australian Consumer Law. To the extent permitted by law, our liability for non‑ACL claims is limited to the re‑supply of the digital product or the cost of re‑supply.
Marketing: We only send electronic marketing if we have your consent (or it is reasonably inferred from an existing relationship), each message identifies us, and includes a functional unsubscribe that’s easy to use. You can opt out anytime and we’ll action your request promptly.
Privacy: We handle personal information in accordance with our Privacy Policy (see below) and the Australian Privacy Principles (APPs) where applicable. You can request access to or correction of your personal information.
All content (including text, graphics, audio‑visual content, templates, and software) is owned by us or our licensors and protected by Australian and international IP laws. No rights are granted except those set out in your licence.
These Terms are governed by the laws of New South Wales, Australia. If we can’t resolve a dispute promptly, either party may seek assistance from NSW Fair Trading or another applicable body, or pursue any remedies available at law.
We may update these Terms by posting a new version on our site. Where changes materially affect existing subscribers or paid access, we’ll provide reasonable prior notice (for example, by email or in‑account notification). Continued use after the effective date constitutes acceptance.
Disclaimer: Liability limited by a scheme approved under Professional Standards Legislation. Templates available on this website do not constitute legal advice or services you should consult your own professional advisors for advice directly relating to your business.
