NDIS Support Coordination

Yes, Agile is an NDIS Registered Provider. Being NDIS Registered means that Agile has been independently audited and has successfully met the requirements set out by the NDIS Commission.

Where possible Agile requests a minimum of 24 hours notice to cancel a service. Agile will then make every effort to reschedule your service to a suitable time.

Here at Agile our aim is to see you manage your own services independently, but we know this can be difficult at times. We ask, listen and respond to how you would like to be supported. As part of Agile's services, every aspect of working with service providers is covered so that you will always feel confident and in control.

When you commence with Agile you are joining a family-owned business. We are an independent provider who is focused on empowering you in your NDIS journey. We are confident that Agile's no nonsense, easy to understand approach will quickly build trust. At your first meeting you will be provided with a complete budget and overview of Agile's policies and procedures and how Agile can support you over the life of your Plan. Agile will always support you to find alternative services if you feel we do not suit your needs. 

Agile values you as a customer and we want your feedback. If there's anything that Agile can do to improve our services then please let us know. As per our Feedback and Complaints Policy an Agile representative will contact you within 48 hours and organise a time to meet to discuss your feedback.

To lodge a complaint or provide feedback to Agile you can email us at feedback@agiless.com.au, you can phone us on 0405 150 737, you can speak to one of our friendly staff directly, you can lodge feedback through our website by clicking here or you can contact us for a copy of our paper-based Feedback and Complaints Form.