Frequently Asked Questions

Yes, Agile is an NDIS Registered Provider. Being NDIS Registered means that Agile has been independently audited and has successfully met the requirements set out by the NDIS Commission and we can service Agency Managed, Plan Managed and Self Managed Clients.

When you commence with Agile you are joining a family owned business, an independent provider who is focused on seeing you grow and take control. We are confident that you will be relaxed and excited about your journey ahead with Agile's no nonsense, easy to understand approach. At your first meeting you will be provided with a complete budget and overview of Agile's policies and procedures and how Agile can support you over the life of your Plan. Agile will always support you to find alternative services if you feel we do not suit your needs. 

Agile's service delivery is highly flexible to suit your needs. If you would be more comfortable meeting in your own home, we can provide that. If you would prefer to get out in the community, we'll make that happen. Some meetings may take place at the office of relevant service providers and at training venues as required. Agile can also organise to meet with you outside of normal business hours if needed. 

Here at Agile our aim is to see you manage your own services independently, but we know this can be difficult at times. Agile will always be responsive to your needs and provide suitable support. We ask, listen, and respond to how you would like to be supported. As part of Agile's services, every aspect of working with service providers is covered so that you will always feel confident and in control.

Agile is based in Tamworth, NSW. Agile has the capacity to travel broadly for Support Coordination and offers these services from Newcaslte to Coffs Harbour, Singleton to Moree and as far west as Dubbo.  Where possible Agile will look to develop strategies to reduce costs and maximise the value in  your support coordiation budget. This may include developing training packages specific for you and using mediums such as skype or zoom. 

Agile is comprehensively insured for all work carried out by staff employed by Agile Support Services. 

Where possible Agile requests a minimum of 24 hours notice to cancellation a service. Agile will then make every effort to reschedule your service to a suitable time.

In the event an Agile Staff member is unwell, we will make every effort to notify you as early as possible. We may be able to allocate another staff member, but if this is not possible we will work with you to reschedule. Agile will never charge for a service we have cancelled.

Agile values you as a customer and we want your feedback. If there's anything that Agile can do to improve our services then please let us know. As per our Feedback and Complaints Policy an Agile representative will contact you within 48 hours and organise a time to meet to discuss your feedback.

To lodge a complaint or provide feedback to Agile you can email us at feedback@agiless.com.au, you can phone us on 0405 150 737, you can speak to one of our friendly staff directly, you can lodge feedback through our website by clicking here or you can contact us for a copy of our paper-based Feedback and Complaints Form.