FAQ's - Training & Business Services

Agile's service delivery is highly flexible to suit your needs. We can come to your office, we can collaborate online, we can record training and webinar sessions for you.

Agile is based in Tamworth, NSW. Agile has the capacity to travel and offers services from Newcastle to Coffs Harbour, Singleton to Moree and as far west as Dubbo. Where possible Agile will look to develop strategies to reduce costs and maximise value, this may include developing training packages specific for you and using mediums such as teams, zoom or webinars. 

When you commence with Agile you are joining a family-owned business, we are focused on seeing you grow and succeed. 

Agile is comprehensively insured for all work carried out by staff employed by Agile.

Agile values you as a customer and we want your feedback. If there's anything that Agile can do to improve our services then please let us know. As per our Feedback and Complaints Policy an Agile representative will contact you within 48 hours and organise a time to meet to discuss your feedback.

To lodge a complaint or provide feedback to Agile you can email us at feedback@agiless.com.au, you can phone us on 0405 150 737, you can speak to one of our friendly staff directly, you can lodge feedback through our website by clicking here or you can contact us for a copy of our paper-based Feedback and Complaints Form.

Absolutely, Agile is continually looking to expand its service offering. Please reach out to us to discuss your needs if you haven't been able to find what you are looking for.

Yes, Agile is an NDIS Registered Provider. Being NDIS Registered means that Agile has been independently audited and has successfully met the requirements set out by the NDIS Commission.

Where possible Agile requests a minimum of 24 hours notice to cancel a service. Agile will then make every effort to reschedule your service to a suitable time.

Here at Agile our aim is to see you manage your own services independently, but we know this can be difficult at times. We ask, listen and respond to how you would like to be supported. As part of Agile's services, every aspect of working with service providers is covered so that you will always feel confident and in control.

When you commence with Agile you are joining a family-owned business. We are an independent provider who is focused on empowering you in your NDIS journey. We are confident that Agile's no nonsense, easy to understand approach will quickly build trust. At your first meeting you will be provided with a complete budget and overview of Agile's policies and procedures and how Agile can support you over the life of your Plan. Agile will always support you to find alternative services if you feel we do not suit your needs. 

Agile values you as a customer and we want your feedback. If there's anything that Agile can do to improve our services then please let us know. As per our Feedback and Complaints Policy an Agile representative will contact you within 48 hours and organise a time to meet to discuss your feedback.

To lodge a complaint or provide feedback to Agile you can email us at feedback@agiless.com.au, you can phone us on 0405 150 737, you can speak to one of our friendly staff directly, you can lodge feedback through our website by clicking here or you can contact us for a copy of our paper-based Feedback and Complaints Form.