Our Values

With over 20 years of experience in the disability sector, Paul built his career on a vision: to create a service that supports NDIS providers to grow stronger, work smarter, and deliver high‑quality, person‑centred care with confidence. After eight years leading Agile’s Support Coordination services, and more than two decades working across frontline and leadership roles, Paul recognised the growing need for practical, accessible business support for NDIS providers. 

Paul’s background spans Support Work, Life Skills Coordination, Individual Plan Advising, Community Development, and eight years as a Support Coordinator. His strengths include a deep understanding of the NDIS, extensive knowledge of local disability services and a strong commitment to helping providers. 

Paul also holds formal qualifications in Disabilities, Case Management, and Training & Assessment, combining lived experience with professional expertise.

At the core of Paul’s philosophy is responsiveness and connection. “Agile is small, we are independent, and we are invested. When you need guidance, we will answer. When you need information, we will respond. Our role is to make your work easier, safer, and more efficient, so you can focus on delivering great support.”

When he’s not helping providers strengthen their businesses, Paul is busy being a dad to his two young daughters. He's an enthusiastic Wests Tigers supporter who enjoys camping, bike rides, and attempting to catch the occasional fish.

Katrina brings over 20 years of experience in customer‑focused roles, with a genuine passion for helping organisations operate well and stay compliant without unnecessary complexity. Her early career in the corporate sector built a strong foundation in compliance, business administration and developing clear, practical policies and procedures. She has also worked closely with medium‑sized sporting clubs, supporting them to meet governance requirements while improving day‑to‑day operations and service delivery.

For the past eight years, Katrina has worked as the Operations Manager of a registered Support Coordination business, where she has been deeply involved in creating the systems that support both participants and staff. From designing internal processes and conducting audits to ensuring ongoing regulatory compliance, her focus has always been on creating streamlined, efficient ways of working that improve experiences across the organisation.

Katrina’s expertise spans policy development, HR administration, payroll, IT oversight, and workflow design, giving her a well‑rounded understanding of how services operate in practice. Known for her attention to detail, calm and supportive approach and commitment to quality, Katrina brings structure and reliability to everything she does.

As an NDIS Registered Provider, Agile operates under the quality, safety, and compliance requirements set by the NDIS Quality and Safeguards Commission. Our policies, procedures, and systems have been independently assessed against national standards, giving you confidence that our guidance is grounded in real‑world compliance and best practice.

Being registered means we understand the regulatory expectations placed on providers and we use that knowledge to support you in strengthening your own systems, documentation, and operational processes. Our experience navigating audits, quality indicators, and NDIS practice standards ensures the advice you receive is accurate, practical, and aligned with current requirements.