SPECIAL INTRODUCTORY RATE!

We provide professional business and administration support remotely instead of working from your premises. We use our own equipment so there are no overhead costs for your business.  

Not unless that's how you prefer to operate. The appropriate arrangement depends on the type and frequency of support you need. Available service models include:

• Reserved regular support (weekly or monthly)
• Flexible support (pay-as-you-go)
• Fixed-fee projects

Any minimum commitment, included hours or limits will be explained and agreed in writing.

At the moment, our introductory rate is $55 per hour plus GST ($60.50 per hour).

After the introductory rate expires, our services range in price from $68 per hour (plus GST) to $75 per hour (plus GST) depending on the service model you choose.

We use a time-tracking system and allocate billable tasks to the relevant client.

We provide activity summaries to show dates and times worked, tasks performed and time used. We also provide regular updates on work completed and any outstanding actions where relevant. 

We will also notify you when an agreed weekly, monthly or project limit is approaching.

You are charged for productive, client-specific work, which may include:

• Completing agreed tasks
• Attending meetings
• Client communications
• Learning your unique systems and procedures
• Preparing client-specific documents
• Liaising with your authorised contacts or IT provider
• Creating agreed workflows or procedures

You are not charged for our general professional development, development of Agile's internal business systems or troubleshooting Agile equipment issues.

Wherever possible, we prefer that access is provided to us through a named contractor account, delegated mailbox access, guest access or a person-specific file or folder sharing arrangement. 

If you have a password manager or other secure arrangement approved by you or your IT provider, we are also happy to work with that.

We will not ask you to send passwords through ordinary email, text message or chat.

We use secure working practices designed to keep each client’s information separate and appropriately protected.

These practices include:

• Multifactor authentication
• A business password manager
• A secured and encrypted business device
• Separate browser profiles for client work
• Browser-based access wherever practical
• No local file synchronisation by default
• Access limited to the systems required for agreed tasks
• Secure onboarding and offboarding procedures

Any confidentiality, privacy or data-handling requirements should be identified before you provide us access.

We use browser-based access wherever possible and do not synchronise client drives or folders to our systems by default.

If a temporary download is necessary to complete an agreed task, only the required file will be downloaded. The completed version will be returned to the approved client system, verified and then handled according to the client's agreed deletion and retention processes.

Yes. Agile maintains business insurance appropriate to the services we provide, including professional indemnity, cyber insurance and public liability insurance. Certificates of currency can be provided where reasonably required.

If we make an error, please notify us as soon as possible.

An error caused solely by us will be corrected without additional charge, provided the original information and instructions were accurate and the requested work has not changed.

Additional work may be chargeable where rework results from changed instructions, incomplete information, work altered by another person or a request outside the original scope.